Political Quality

The HTLS Quality Policy is a reflection of our commitment to continuous improvement by improving the satisfaction of our customers in compliance with all regulatory requirements and other expectations of interested parties.

This commitment must be perceptible on a daily basis through essential values.

INVOLVEMENT

AVAILABILITY

REACTIVITY

SKILL

These values ​​must be based on strong and meaningful ambitions, shared by all !

OPTIMUM SATISFACTION OF CUSTOMERS

ENERGETIC EFFICIENCY

ETHICS

PERSONAL DEVELOPMENT OF EMPLOYEES

Together, let’s focus our efforts in a directed, targeted and objectified way for a sustainable organization that concretizes its ambitions !

We must continually improve our operations and services by :

  • Employee training,
  • The power of proposition to innovation,
  • Optimizing our production capacity,
  • The implementation of improvement actions to ensure the quality of our services.

We must advance the satisfaction of all interested parties :

  • Improve everyone’s working conditions,
  • Know and evaluate the level of satisfaction of our customers and partners,
  • Valuing staff involvement and good practices,
  • Communicating to all our interested parties.

I pledge to drive the momentum to achieve these goals by allocating appropriate resources, in a permanent desire to maintain a system of continuous improvement efficient. Because it is a global and participatory approach, I encourage all my team and all our partners to fully participate in our progress. I take responsibility for the performance of this system.

The President and CEO – Julien Tibi – April 2019

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